Flying high Roo ( scarf with pocket)
This stunning fashionable bespoke Roo stands out in any outfit with its rich Blue colour and its white swallows which fly around your neck. The hidden intergrated zipped pocket helps you and your belongings feel safe when you are out and about. The pocket, know as a Roo pocket just like a kangaroo pouch is 8' long and it 7' deep so you are able to fit quite a lot in. Its made from 100% cotton fabric and is sewn together by Zallah on her farm in Somerset. Each Roo is individually made and each one has a special story behind it. We offer FREE DELIVERY on all our Roos. Please note colour may vary slightly
RETURN AND REFUND POLICYI’m a Return and Refund policy. I’m a great place to let your customers know what to do in case they are dissatisfied with their purchase. Having a straightforward refund or exchange policy is a great way to build trust and reassure your customers that they can buy with confidence.
Roo and Fox - Returns policy
Roo and Fox hope that you will be more than happy with your purchase. However, we understand that at times things happen and we will do our utmost to resolve matters for you.
Under the Consumer Rights Act 2015 you are entitled to goods that are as described, of satisfactory quality and last a reasonable length of time.
If you feel that the item you have purchased does not meet these requirements please contact us in the first instance to try and resolve the matter.
If the item is shown to be faulty within 30 days of you receiving it you will need to return the item (Roo & Fox will provide pre-paid packaging) and will be given a full refund. If the item is shown to be faulty more than 30 days after receiving it, you will be sent a replacement.
In accordance with the Consumer Rights Act 2015 if an item is found to be faulty more than 6 months from purchase you will need to prove the fault was there at the time of purchase. For items more than 6 months after purchase, an appropriate amount may be deducted for use and a partial refund given.
Any refunds will be made using the method by which you paid.
If an item was paid for by part gift voucher and cheque/credit card/bank transfer/PayPal/Debit card and you bought more than one item or a partial refund is made, refunds will made in full to a gift voucher first before the other method.
These are all items that are listed on the Roo and Fox website.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to inform us within 14 days of receiving the item if you wish to return it for any reason other than those above. The item(s) must only have been reasonably handled as they would be in a shop. If the item is not returned in a resaleable condition it will be deemed as used and therefore not covered by the Regulations and no refund will be given. The item will need to be returned within 14 days of your informing us of your return.
To reduce the possibility of you changing your mind, we will send a sample of the material, so you will know exactly what you will be getting.
You will be responsible for return postage and packing.
Items that have been custom made for you are not covered by the Regulations. These include items, for example, where material has been specially sought for you or a business logo has been sewn on. We do everything we can to ensure that you will be happy with the quality of the material. You will be sent a digital image and be informed of the fabric content for bespoke items prior to you confirming the order, to ensure that you are satisfied with the quality of materials.
If you are not satisfied with the resolution offered you may wish to escalate the matter and contact the Online Dispute Resolution website. However Roo & Fox is not a member of any Alternative Dispute Resolution Scheme.